The goal of this program is to provide nurses
and other health professionals with instruction about telephone
triage. Information includes the method of conducting a verbal
interview to assess a patient's health status, as well as how to
offer recommendations for treatment and referral.
Upon completion of this program you should be
- Describe the history
of telephone triage.
- State the variety of
facilities that can offer telephone triage programs.
- Describe the benefits
and risks of telephone triage.
- Discuss the six steps
of the telephone triage process.
- Explain the purpose of
Quality Improvement (QI) and continuing education programs for telephone triage,
and how quality can be monitored for optimum care.
- Discuss key elements
of sample protocols for: Fever (pediatric), Abdominal Pain, Rash, Difficulty
Breathing (pediatric), and Chemicals in the Eye.
- Differentiate between
the Telephone Triage process and the Disease Management Model.
- Discuss key issues related
to nursing licensure and telephone triage.