Telephone Triage Programs

Well-structured and systematic telephone triage programs utilize highly skilled registered nurses (RNs) who confidently and consistently respond to caller's needs. Nurses assist callers in making informed health care decisions, while strengthening the caller's perception of the health care provider, health care system, and their health care management.

Programs may be operated by:

Emergency Departments:

Health Maintenance Organizations

Private Offices

Independent Companies

Other telephone triage settings

The US Health Resources and Services Administration office (HRSA) is advancing the use of telehealth technologies. Please click here to read about the Advancement of Telehealth.

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