Skills for Partnerships
Turnbull and Turnbull cite
essential nonverbal and verbal communication skills that foster parent/professional
Important nonverbal skills
include physical attending (contact, facial expressions, and gestures) and empathic
listening (standing in the other persons shoes and seeing life through
Verbal communication is
enhanced by the following skills:
- furthering responses,
such as attentive listening that encourages parents to talk and examine their
thoughts and feelings.
- paraphrasing the familys
message clearly and correctly.
- responding to the parents
affect accurately and with sensitivity.
- questioning that relies
more on open-ended than close-ended queries.
- summarizing the family
members thoughts and feelings. (Turnbull & Turnbull)
verbal and nonverbal communication skills are crucial to the empowerment process.