Table Of Contents

Title Page
How to take this course
Course Objectives
Target Audience

Introduction
Telephone Triage Nursing
Programs
Benefits
Risks
Six steps of the triage process
Quality Improvement/Continuing Education
Maintaining Quality
Conclusion

Sample Protocols and Forms

Pediatric Fever
Difficulty Breathing
Abdominal Pain
Rash
Chemicals in the Eye
Sample Triage Form
Sample QI Form

Suggested Policies and Procedures

P&P Checklist
Licensure Issues

Disease Management Model

Additional Resources
Disclosure & Disclaimer

Exam and Evaluation

About the author

References