Table Of Contents

Title Page

How to take this course

Course Objectives

Target Audience

Introduction

Telephone Triage Nursing

Programs

Benefits

Risks

Six steps of the triage process

Quality Improvement/Continuing Education

Maintaining Quality

Conclusion

Sample Protocols and Forms

Pediatric Fever

Difficulty Breathing

Abdominal Pain

Rash

Chemicals in the Eye

Sample Triage Form

Sample QI Form

Suggested Policies and Procedures

P&P Checklist

Licensure Issues

Disease Management Model

Additional Resources

Disclosure & Disclaimer

Exam and Evaluation

About the author

References